Insights & Resources

Stories not Stars - Why review sentiment trumps average rating
Most FMCG teams still obsess over their average star rating, but what if that...
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Maximising Supermarket Own-Label Success Through Product Reviews
In the UK grocery market, own-brand products have transitioned over the last...
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Busting the Myths: The Truth About Product Reviews and Sales
Product reviews are a hot topic in FMCG and eCommerce, but we regularly hear...
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CheckoutSmart legal dos and donts
Navigating UK Law: The Dos and Don'ts of Product Reviews
Product reviews play a significant role in helping potential customers make...
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Do shoppers read the Amazon AI Product Reviews Summaries?
The recent meteoric rise of artificial intelligence (AI) models is...
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Bridging the Review Gap in UK Grocery: A wake up call to Brands
When it comes to the fast-moving consumer goods (FMCG) sector, many brands may...
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The impact of Ratings and Reviews on sell-through rate - webinar
Join Andrew Pearl VP Strategy and Insight EMEA at eCommerce performance...
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What makes the best consumer product reviews?
Simply having 30 product reviews with an average rating of +4 is not enough to...
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Moaning March – What shoppers' reviews are saying?
When grocery shoppers don't get what they want, they complain. When they...
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Are your Top 3 reviews hurting your sales?
Online reviews have become increasingly important to shoppers, with a recent...
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How shoppers find grocery product reviews
There is general agreement amongst members of the FMCG / CPG eCommerce...
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Shopper Marketing: Trends in Supermarket Ratings & Reviews
One of the biggest changes for Shopper Marketing teams in the last 18 months...
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CheckoutSmart Tesco.com Infographic Apr 2019
Tesco's Hidden Ratings & Reviews
After our Sainsburys Ratings and Reviews blog last month we've been digging...
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